Terms of Service
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**Article 1 – Definitions**
In these terms and conditions, the following definitions apply:
Withdrawal period: the period during which the consumer can exercise their right of withdrawal.
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Continuous transaction: a distance contract concerning a series of products and/or services.
Durable medium: any means that allows storage of information for future consultation.
Right of withdrawal: the option for the consumer to withdraw from the contract.
Entrepreneur: Nico's Trading.
Distance contract: a contract concluded via online communication.
Technology for distance communication: means to conclude a contract remotely.
General Terms and Conditions: these terms.
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**Article 2 – Identity of the Entrepreneur**
Website Name: Carter Family Asheville
Company Name: Nico's Trading
Registered Address: Keurenplein 41, 1069CD, Amsterdam, The Netherlands
Email: support@carterfamily-asheville.com
Chamber of Commerce (KvK) Number: 81829450
VAT Number: NL003613786B02
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**Article 3 – Applicability**
These General Terms apply to all offers, contracts, and orders.
By placing an order, you agree to these Terms and Conditions.
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**Article 4 – The Offer**
Offers are non-binding and may be adjusted.
Product descriptions and images are as accurate as possible.
Prices exclude import duties and VAT.
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**Article 5 – The Contract**
The contract is concluded when the consumer accepts the offer.
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**Article 6 – Right of Withdrawal**
Consumers may return non-sale products within 30 days.
Products must be unused and in original condition.
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**Article 7 – Costs in Case of Withdrawal**
Return shipping costs are the responsibility of the customer.
Refunds are processed within 14 days after return confirmation.
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**Article 8 – Exclusion of the Right of Withdrawal**
Exclusions apply to hygiene-sensitive items (e.g., earrings, lingerie).
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**Article 9 – The Price**
Prices will not increase unless required by law.
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**Article 10 – Compliance and Warranty**
Products meet reasonable standards of quality and usability.
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**Article 11 – Delivery and Execution**
Orders are shipped from international fulfillment centers.
Estimated delivery: 7–10 business days.
Maximum delivery time: 30 business days.
Delays within this timeframe are not grounds for refunds or chargebacks.
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**Article 12 – Payment Methods**
Payment must be completed at checkout.
We reserve the right to correct pricing or product errors.
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**Article 13 – Complaints**
Complaints can be submitted via email: Support@carterfamily-asheville.com
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**Article 14 – Applicable Law**
All agreements are governed by Dutch law.
Any disputes will be handled by courts in the Netherlands.
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**Article 15 – Amendments**
We reserve the right to update these Terms at any time.
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**Article 16 – Shipping and Returns**
Orders may be shipped internationally.
Returns may need to be sent to an overseas location.
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**Article 17 – Customs Duties and Taxes**
Import duties and taxes are the responsibility of the customer.
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**Article 18 – Legal Disclaimer**
We reserve the right to make final decisions on returns.
Your statutory rights remain unaffected.
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